Yes! Merged portraits are very popular for both pets and people. Just select the number of subjects you want to include, upload your photos, and we'll take care of the rest.
We have some inspo for merged portraits on our blog, so you can click here to read all about it!
Upload your photo directly on the product page during customisation. Make sure it’s a clear, good quality image where the pet or person is facing the camera. A high-quality photo means a high-quality portrait.
The photo you choose plays a big part in how your finished portrait will look. Clear, high-quality images allow us to capture more detail, helping us create the best drawing possible. Choosing the right photo is an important first step, so we've put together a guide with examples of the types of images we do and don't recommend. It should help you decide whether your chosen photo is suitable, or if another image might give you an even better result. Click here to read about it.
If there's a particular photo you'd love to use but you're not sure if it'll work, you can send it over by email or DM first before checking out - we'll happily take a look and let you know if it'd work. If we think a different photo would work better, we'll always let you know before we begin. Our aim is to create the best portrait possible.
The number of subjects you can have depends on what type of print you choose. For most prints, we would usually recommend 2-3 max to make sure we get as much detail packed into your drawing as possible, without making the page feel squashed.
You can read more about the number for each specific print on our blog here, where we explain it in more detail.
Once the 24-hour cancellation period has passed, we’ll begin creating your portrait. Your first artwork proof will usually be emailed within 7–14 working days.
This timeframe applies to the first proof. Revisions, proof approval, printing and delivery take place afterwards, so the complete order timeframe will depend on how quickly your proof is approved and whether any changes are requested.
During particularly busy periods, creating your portrait may take a little longer. We’ll keep you updated if we expect a significant delay.
Once your drawing is ready, we’ll email you a proof to review before anything is printed, and you may request minor revisions.
Minor revisions can include:
- Small colour or detail adjustments
- Correcting a name or spelling
- Removing or adjusting a small feature
- Minor background changes
Minor revisions do not include:
- Replacing the original reference photograph
- Adding or removing a person or pet
- Changing the chosen portrait style
- Requesting a new pose, layout or complete redraw
Major changes may still be possible, but an additional cost may apply. We’ll always confirm this with you before carrying out any further work.
We’ll send your artwork proof to the email address used when placing your order, so please make sure your details are correct and keep an eye on your junk or spam folder too.
If we don’t hear back from you, we’ll send a few reminders. If you haven’t approved your proof or requested any changes within 30 days of it being sent, we may treat the artwork as approved and go ahead with printing and dispatch.
We won’t print your portrait automatically if we know our proof email hasn’t reached you.
Once your final proof has been approved, or treated as approved after the 30-day period, no further artwork changes can be made.
Once you have approved your final artwork proof, your portrait will be printed, packed and dispatched using your chosen Royal Mail tracked delivery service.
Royal Mail Tracked 24 usually takes 1–2 working days after dispatch, while Tracked 48 usually takes 2–4 working days. These are estimated delivery times and cannot be guaranteed.
Your tracking information will be emailed to you once your order has been dispatched. If you experience any problems with your delivery, please contact us and we’ll investigate it with Royal Mail.
International delivery is available on a case-by-case basis. Please email orders@pentoportrait.com for a custom delivery quote, as prices and delivery times vary depending on the destination.
