As every Pen to Portrait print is personalised and created specifically for you, we cannot accept returns because you have changed your mind. This does not affect your statutory rights if your order arrives damaged, is faulty or is not as described.

Cancellations:

Orders may be cancelled for a full refund within 24 hours of being placed. After this point, work on your personalised portrait may have begun, so we are unable to accept cancellations.

Problems with your order:

If your print arrives damaged, is faulty or is materially different from your approved artwork or agreed specifications, please contact us and we’ll help put things right.

Please be aware that colours can appear slightly different when printed compared with how they look on a phone, tablet or computer screen. Screen brightness, display settings and calibration can all affect how colours are shown, so minor variations are normal. If you feel the colour difference is significant, please contact us so we can take a look.

For full information about cancellations, damaged orders, replacements and refunds, please read our Refund Policy here.